# Chatbot for Restaurants — working brief

Locations, seats per location and opening hours:
Guest channels in use (WhatsApp, Instagram DM, Facebook Messenger, website chat):
Flows in priority order (table reservations, reminders, menu questions, takeaway, delivery status, payment):
Bookings per month, and bookings in your busiest month:
Takeaway and delivery orders per month, and the status messages sent per order:
Reservation book or booking tool the bot must read from and write to:
Point of sale and delivery tools that should trigger order updates:
Booking rules (largest party bookable in chat, deposit threshold, cancellation cut-off):
Allergen and dietary questions: who answers them and how the chat reaches that person:
Staff answering chats on each shift, and their permissions:
Payments in chat (deposits, prepaid takeaway), currency and refund rule:
Setup help wanted from the provider (WhatsApp number onboarding, reminder templates, booking flow), in hours:

Blank template. Do not publish completed briefs containing confidential data.